Android - I didn't get credits I earned

Last Updated: Apr 21, 2017 03:52PM PDT

FOR CREDITS NOT ISSUED FROM OFFERS:

Try logging out and back into your account. Sometimes, this refreshes your credit balance. Alternatively, closing the app and re-launching it will also refresh your balance. 

TapJoy, the company that fulfills the credits for videos and offers, can be reached by:
1. Launch trutext
2. Tap Menu
3. Tap Earn Calling Credit and then Complete Offers
4. Scroll to the bottom of the page and tap Missing Credit?

   
 

FOR CREDITS NOT ISSUED FROM VIDEOS:

If you have watched videos and are not receiving your minutes, please note:
- Users must watch the entire video to earn minutes
- A steady Internet/WiFi connection is required for a video to finish. 
- Users are limited to the number of videos that can be watched per day
- Logging out and back into your trutext account may refresh your minute balance

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