iOS - I didn't get credits I earned

Last Updated: Apr 21, 2017 03:55PM PDT

FOR CREDITS NOT ISSUED FROM OFFERS:

Try logging out and back into your account. Sometimes, this refreshes your credit balance. Alternatively, closing the app and re-launching it will also refresh your balance. 

TapJoy, the company that fulfills the credits for videos and offers, can be reached by:
1. Launch trutext
2. Tap Menu
3. Tap Earn Calling Credit and then Complete an Offer
4. Scroll to the bottom of the page and tap "Missing ¢ Credit?"

  


If you have watched videos and are not receiving your minutes, please note:

- Users must watch the entire video to earn minutes
- A steady Internet/WiFi connection is required for a vide to finish
- Users are limited to the number of videos that can be watched per day
- Logging out and back into your trutext account may refresh your minute balance
 

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